Welcome to our curated collection of Ulla Johnson’s globally-inspired designs. Below you’ll find answers to common questions about our bohemian-chic pieces, effortless delivery, and thoughtful shopping experience.
About Our Brand & Products
What is Fashion Haven Shop’s design aesthetic?
Fashion Haven Shop specializes in Ulla Johnson’s romantic, artisanal designs featuring signature prints, flowing silhouettes, and globally-inspired details. Our collections celebrate effortless elegance with a bohemian spirit, perfect for the modern romantic who values both craftsmanship and wanderlust.
What types of products do you offer?
Our carefully curated selection includes:
- Ready-to-wear dresses, tops, and skirts with signature prints
- Artisanal jewelry and handbags
- Seasonal collections like swimwear and vacation edits
- Special collaborations like the Ulla Johnson x Cabana Home DĂ©cor line
- Ulla’s Closet featuring timeless wardrobe essentials
How do I know what size to order?
Each product page includes detailed size charts with measurements. For Ulla Johnson’s flowing silhouettes, we recommend considering your usual size as the designs are intentionally relaxed yet flattering. When in doubt between sizes, our customer service team can provide styling advice.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. Standard shipments via DHL/FedEx and EMS both provide detailed tracking so you can follow your package’s journey to your doorstep.
Can I modify or cancel my order after placing it?
To ensure prompt delivery, orders enter our preparation process quickly. Please email [email protected] immediately if you need to make changes—we’ll do our best to accommodate requests received within 2 hours of ordering.
Global Shipping Information
What are your shipping options and timelines?
We offer two thoughtful shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx, arriving 10-15 days after dispatch (1-2 day preparation)
- Free Shipping (orders over $50): Via EMS, arriving 15-25 days after dispatch
Do you ship to my country?
We ship worldwide to fashion lovers everywhere, except certain Asian countries and remote regions. If you encounter shipping restrictions at checkout, please email us—we’re constantly expanding our delivery network.
Are there any additional import fees?
For international orders, local customs may charge import duties. These fees vary by country and are the customer’s responsibility. We declare all packages at full value as required by international law.
Returns & Exchanges
What is your return policy?
We want every piece in your wardrobe to tell your style story perfectly. You may initiate returns within 15 days of delivery. Items must be unworn, with tags attached, in original packaging. Sale items are final sale.
How do I process a return?
Email [email protected] with your order number and return request. We’ll provide a prepaid return label (deducted from your refund) and instructions. Refunds process within 5-7 business days after we receive your return.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different size or color, please place a new order after your return is completed. We’re happy to hold items for you if inventory is limited—just ask!
Additional Assistance
How can I contact customer service?
Our dedicated team is available at [email protected] to assist with styling advice, order concerns, or any questions about our collections. We typically respond within 24 hours.
Where is Fashion Haven Shop located?
Our headquarters is at 3504 Irving Place, Philadelphia, US 63463, but we serve a global community of Ulla Johnson enthusiasts with equal care and attention.
Do you offer styling advice?
Absolutely! Our team adores helping customers create complete looks from our collections. Describe your personal style and occasion needs, and we’ll suggest pieces that tell your unique story.
We hope this guide enhances your Fashion Haven experience. For anything not covered here, please reach out—we’re as passionate about our community as we are about Ulla Johnson’s beautiful designs.