Welcome to Fashion Haven Shop, where globally-inspired fashion meets artisanal craftsmanship. These Terms and Conditions (“Terms”) govern your use of our website (ulla-johnson.com) and all purchases made through it. By accessing our site and making purchases, you agree to these Terms.

At Fashion Haven, we value transparency and craftsmanship in all aspects of our business, including these legal terms. We’ve written this document in clear language to help you understand our mutual rights and responsibilities.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals who can form legally binding contracts under applicable law. By using this site, you represent that you are at least 18 years old or accessing the site under parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and the selection and arrangement thereof, is the property of Fashion Haven Shop or its content suppliers and protected by international copyright laws. Our “Signature Prints” and other distinctive designs are trademarks of Fashion Haven Shop.

You may not:

  • Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the website without express written permission
  • Use any data mining, robots, or similar data gathering/extraction tools
  • Modify, adapt, or hack the website or modify another website to falsely imply association with Fashion Haven Shop

2. Product Information and Availability

2.1 Product Descriptions

We strive to accurately display the colors and details of our globally-inspired collections including our “Ready to Wear”, “Denim”, and “Signature Prints” lines. However, actual colors may vary slightly due to monitor settings. Product dimensions are approximate.

2.2 Limited Edition Items

Certain collections like “Ulla’s Closet” (pre-loved designer pieces) and the “Vacation Edit” are limited in quantity and may not be restocked. These items are marked as final sale and cannot be returned.

2.3 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel the item from your order or discuss alternative options.

3. Ordering and Payment

3.1 Order Process

When you place an order through our website, you are making an offer to purchase goods under these Terms. We reserve the right to accept or decline your order for any reason, including limitations on quantities available for purchase or inaccuracies in product information.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Currency

All prices are displayed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

3.4 Order Confirmation

After placing an order, you will receive an email confirmation with your order details. This confirmation represents our acceptance of your order and forms a binding contract between you and Fashion Haven Shop.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over $50, delivery within 15-25 business days after dispatch

4.2 Processing Time

Each order is hand-prepared with care in our Philadelphia atelier within 1-2 business days (excluding weekends and holidays).

4.3 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote regions. You’ll receive tracking information once your order leaves our atelier.

4.4 Delivery Responsibility

Once items leave our atelier, responsibility for the package transfers to the shipping carrier and ultimately to you. We are not responsible for delays caused by customs or other factors beyond our control.

5. Returns and Exchanges

5.1 Return Policy

We want every piece from our collections to bring you joy. If an item doesn’t meet your expectations:

  • Returns are accepted within 15 days of delivery
  • Items must be in original condition with all tags attached
  • Original shipping fees are non-refundable
  • Return shipping costs will be deducted from your refund unless the return is due to our error

5.2 Non-Returnable Items

To preserve the integrity of these special collections, we cannot accept returns for:

  • Items from “Ulla’s Closet” (pre-loved designer pieces)
  • “Vacation Edit” collection (limited seasonal items)
  • Ulla Johnson x Cabana Home Décor collaborations
  • Final sale items (clearly marked at purchase)
  • Items without original tags or showing signs of wear

5.3 Return Process

To initiate a return:

  1. Email our Customer Care team at [email protected] within 15 days with your order details
  2. Once approved, repackage items with all original tags and packaging
  3. We’ll provide return shipping instructions

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Your bank may take an additional 3-5 business days to post the refund.

5.5 Exchanges

Due to international shipping restrictions, we cannot process exchanges between different product categories (e.g., exchanging a dress for jewelry). In these cases, we recommend returning for a refund and placing a new order.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer.

6.2 Prohibited Conduct

You agree not to:

  • Use the website for any illegal purpose
  • Submit false or misleading information
  • Interfere with the proper working of the website
  • Attempt to gain unauthorized access to any part of the website

7. Liability Limitations

7.1 Product Use

Fashion Haven Shop shall not be liable for any damages resulting from the use or inability to use our products, including but not limited to incidental and consequential damages.

7.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We may suspend or restrict access for maintenance or other reasons without notice.

7.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or any other matter, please contact us:

Fashion Haven Shop
3504 Irving Place
Philadelphia, PA 63463
United States
Email: [email protected]

Last Updated: These Terms and Conditions were last updated on [Insert Date].